Carol was an absolute professional. She was very knowledgeable about the local communities and helped guide us to the right property. Her negotiation skills came in handy after the home inspection. She worked with us from the start of our search to the day of closing. And even reached out to us after closing to make sure all was OK. She responded quickly to our emails and phone calls. Carol is very personable too. It made the whole buying process more fun!

The service was excellent, she was very helpful and knowledgeable! With Carol's help and advice, we were able to find our dream house... We will recommend her to anyone who is looking for a nice property.

Carol was great to work on a recent purchase in Monroe County. She was supportive, honest and very knowledgeable. Even though homes in the area were selling rapidly, she helped us to our bid accepted, and to get us through the contracting process as efficiently as possible. Thank you for your support, Carol.

Carol knew everything about the home. She arrived on time to show us the home, we keep going back and forth through the house. We bought the home and paid cash, she made it so easy to buy it. She sent all the paper work through email we signed them and sent them back to her and she took care of the rest. Would highly recommend her. We are so glad that we had her for an agent.

Carol was absolutely wonderful to work with. She helped my husband and I find the perfect vacation home in a perfect community. It was like having a friend on the “inside” that was working for us. Carol was informative, had our best interest at heart and made herself available for any questions we had. She was professional, organized, had a pleasant personality, and went above and beyond for us. I would highly recommend Carol to anyone looking to buy or sell! Thank you for your outstanding service!

After dealing with several lazy agents in the Pocono area while shopping for a house. As we were about to stop looking we were blessed with Mrs. Serrano contacting us about a listing she had. Carol Serrano is hands down THE BEST agent in the Poconos for your real estate needs. She is kind, caring, very informative, easy to get along with and not in a rush to close a deal. We thank Carol for her professionalism from start to finish in our real estate deal.

Carol was helpful right from the beginning. She got a feel for what we were looking for even when we weren't sure after we went on our first viewing. She didn't give up and called us the next day late in the evening and told us of a home not yet listed that she knew would be just right for us. Turns out that was the perfect fit!!! Carol was with us every step of the way. Always asked if we needed anything answered, directed us to the right lender, contacts, etc. Always available no matter what time of the day or evening via her cell we text back and forth. She became more than our real estate agent!! Thank you Carol, we appreciate your friendship!!!

Carol was professional helpful and understanding to what we were looking for and did a job well done in finding us a home in a nice area near shopping center and near the major highway and was very helpful during the complete process.

My name is Cecilia M Branas. I worked with Carol Serrano for about three months. Carol Serrano offered me alternatives to successfully complete the process of selling of my home located at 114 Dover Drive Bushkill,  PA 18324. In addition, she educated me on the use of tools to complete the signing process remotely

My neighbor knew Carol and suggested her to my husband and  I , so we called her, it was December 1,2021Carol said she would do all she could andMake it happen and WOW ! Like that ,snap, it happened! In less then 5 weeks!!!! Sign to close! She is amazing! And we are so grateful to her for making it happen !God bless You and keep that attitude, we are believers of that now !!  Carol and her positivity worked for us!!!

Carol was a dream come true- everything you’d hope to get in a realtor! She made the process of buying our first home so easy and was always available for any questions we had (even on her vacation)!

Wow where to begin? We came into this first home journey totally lost and quite honestly defeated. We did not have much hope in this market that we could find the home that was a home to us. But Carol came through. She told us no matter what she would find something for us. And tonight we’re sleeping the first night in quite honestly our DREAM HOME! Carol walked us through everything. She hid nothing and explained all the millions of things we had questions about. She is phenomenal at her job and just an all around great person. It was fast, painless and like I said she found us something we only dreamt we could have!!

We can’t say enough good things about Carol. We had been looking for a house to purchase for 2 months using a realtor that was a family friend and hadn’t found one and were ready to give up. When this house we purchased came up for sale we decided to request a realtor through Zillow and were lucky to get Carol. She got us in to see the house the next day and she guided us through the bidding process and her tips got us the home we now live in. From purchase to closing she was there the whole time to offer her expert advice. You can’t go wrong with Carol on your side and we highly recommend here.

Carol did an amazing job in helping me purchase our home! She was clear with her communication and her help felt genuine. She was on her A-game! I will definitely ask Carol to help me with the purchase of our next home in the coming years! I HIGHLY RECOMMEND!

Buying a house in today's market can be a real challenge. We were lucky to have Carol helping us and guiding through every step of the process. Carol was always very responsive, patient and helpful. It was a real pleasure working with Carol, she ensured all our questions and concerns were answered and her negotiating skills ensured we got the best deal possible. My wife and I highly recommend working with Carol.

Carol is a wonderful person who treated us with patience and kindness throughout this process of home buying. She is gentle but persuasive, tactful and efficient. She will finish what she started. Through it all, I believe she is the force that the Lord used that kept us going until the end. She is quite knowledgeable in the process, always ready and available via phone call, email, sms when you need her and makes time for you when you need to speak with her in person. I would highly recommend her in this field. She knows the process well.